ProLift support

Help with ProLift: Build Your Best. If your question isn't answered here, email us and a person will reply.

Subscription

How do I cancel?

Open the Settings app on your iPhone, tap your name, then Subscriptions → ProLift. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.

I paid, but Pro isn't unlocked

In ProLift, go to Profile and tap Restore purchases while signed in to the same Apple Account you paid with.

Can I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

Scans

How do I take a good scan?

Prop your phone up, stand back so your upper body fits in the frame, then follow the prompts: face the camera, turn left, turn your back, then turn right. Use the same room, lighting and spot each time, so changes come from you rather than the conditions.

Why can I only scan once a week?

Real changes in muscle take time to show. Scans closer together mostly pick up day-to-day differences in water, food and lighting.

Can women use the scan?

Not yet. The scan is for men for now. Everything else in ProLift works for everyone.

Is my face sent anywhere?

No. Your face is blocked out on your phone before anything is sent. See the privacy policy.

AI features

Scan scoring and the coach use AI from OpenAI, and ProLift asks your permission first. You can change your choice anytime in Profile → AI features. With AI turned off, logging and your plan still work, but scans can't be scored.

Your account and data

How do I delete my account?

In ProLift, go to Profile → Delete account. This removes everything our server holds for your account. Data stored on your phone is removed when you delete the app.

Where is my data stored?

Mostly on your phone. The privacy policy lists exactly what leaves it and why.

Apple Health isn't syncing my weight

Open the Health app, tap your profile picture, then Apps → ProLift, and make sure Weight is turned on.